Last updated: 21 October 2026
1. Returns
At Velora Learning, we want our customers to be happy with their purchases. If you are not satisfied with your book, you may request a return within 14 days of receiving your order.
To qualify for a return, the book must be returned in the same condition in which you received it.
2. How to Request a Return
To request a return, please contact us through the Contact Us page on our website within 14 days of receiving your order.
Please include your order number and a brief explanation of your request. We will provide instructions on how to proceed with your return.
3. Refunds
Once we receive and inspect the returned book, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method. The time it takes for the refund to appear may depend on your payment provider.
4. Incorrect, Damaged or Faulty Orders
If your order arrives damaged, faulty, incorrect or with any other problem, please contact us through our Contact Us page.
We will review the issue and work with you to find an appropriate solution, which may include a replacement or refund, in accordance with applicable consumer protection laws.
5. Consumer Rights
This policy does not affect any statutory rights you may have under applicable consumer protection laws. Where the law provides additional rights or remedies, those rights will continue to apply.
6. Contact Us
If you have questions about returns or refunds, please contact Velora Learning through the Contact Us page on our website. We will do our best to resolve your concerns promptly.
Velora Learning