Last updated: 21 October 2026
1. Introduction
Velora Learning respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use and protect your information when you visit our website or make a purchase.
2. Information We Collect
When you visit our store, place an order or contact us, we may collect information such as your name, billing and delivery address, email address, telephone number, payment-related information and details of your order.
We may also collect information about how you use our website, including through cookies and similar technologies.
3. How We Use Your Information
We use your information to:
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Process and deliver orders.
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Process payments and manage refunds.
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Respond to enquiries and provide customer support.
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Operate, maintain and improve our website.
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Prevent fraud and meet our legal obligations.
4. Sharing Your Information
We may share relevant information with trusted service providers when necessary to operate our store, including Shopify, payment processors, delivery companies and website service providers.
We may also disclose information when required by law.
We do not sell your personal information to third parties.
5. Cookies
Our website may use cookies and similar technologies to operate correctly, remember preferences, analyse website usage and support advertising where applicable.
You can manage cookies through your browser settings and, where provided, our website's cookie preferences.
6. Data Security and Retention
We take reasonable steps to protect your personal information from unauthorised access, loss or misuse.
We retain information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, meeting legal requirements and resolving disputes.
7. Your Privacy Rights
Depending on where you live, you may have rights to access, correct or delete your personal information, object to certain processing, or request a copy of your information.
To exercise your rights or ask a privacy-related question, please contact us using the details on our Contact Us page.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.
9. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us through the Contact Us page on our website.
Velora Learning